Our hospital is committed to applying innovative technologies to provide patients with convenient and efficient medical services. To enhance the convenience of patient appointments, we have introduced multiple appointment channels, allowing patients to choose the most suitable method according to their needs, including mobile apps, web pages, and automated voice systems. These appointment methods are designed to enable patients to complete appointments conveniently anytime, anywhere, without the need for long queues or extended waiting times. Through these online appointment services, patients can complete appointments or schedule follow-up visits within minutes, with each appointment taking an average of only 2 minutes. This has significantly reduced patient waiting times and improved the workload at hospital counters. Since the introduction of these diverse appointment services, patient healthcare experiences have been greatly enhanced, achieving an online appointment rate of over 80%.
In addition to diverse appointment services, our hospital has further expanded mobile payment functionality by launching a dedicated mobile banking app that integrates medical bill payments and financial services on a single platform. Patients can directly complete payments, transfers, and other financial transactions on their mobile phones, eliminating the hassle of visiting banks or ATMs. This service not only streamlines the payment process for patients but also reduces the risk of contact infections, especially during pandemic periods, enhancing the safety of the medical environment. The mobile banking app also applies advanced artificial intelligence technology, linking data from multiple partner banks to provide personalized financial advice, allowing patients to easily manage personal finances, achieving seamless integration of medical and financial services. Since its launch, this innovative service has achieved a usage rate of over 85%, significantly reducing the pressure on physical ATMs and improving the overall efficiency of medical services.
These digital services have not only improved appointment and payment efficiency but have also brought significant benefits to hospital operations. According to statistics, through the diverse appointment services, the hospital saves the equivalent of approximately 17.4 full-time staff annually, positively impacting the hospital's overall operations. These services allow patients to focus more on the diagnosis and treatment itself, reducing cumbersome appointment and payment processes. By utilizing artificial intelligence technology, we can also achieve more intelligent services, further enhancing the overall patient experience. These reforms have not only improved the efficiency of medical services but also reduced manual error rates, ensuring accurate allocation and rational use of medical resources.
Looking to the future, our hospital will continue to expand these innovative services and plans to apply more advanced technologies to medical and payment systems. We will further optimize the functions of mobile appointments and mobile banking, combining big data and artificial intelligence to provide more personalized and convenient medical services to meet patients' increasingly sophisticated needs. We hope to achieve a more intelligent appointment system in the future, even offering predictive appointment suggestions based on patients' historical data, allowing patients to enjoy more precise services. These innovative measures will make our medical services more efficient and intelligent, further enhancing patient satisfaction and driving the comprehensive upgrade of medical service quality.
