KVGH, adhering to the concept of optimizing doctor-patient communication, has actively developed and improved diversified communication tools in recent years, successfully establishing a comprehensive doctor-patient interaction system that achieves seamless communication between medical teams and patients.
The traditional "President's Mailbox" service has long been an important channel for public feedback. People only need to write a letter to the president in the form, and the system will automatically assign it to relevant departments for processing. Each signed letter will receive a formal written reply, with a processing time of about 14 working days. To improve service efficiency, the hospital has designated personnel to immediately handle received letters during office hours and notify the acceptance status via email. If no reply is received after the deadline, the public can track the processing progress through the inquiry function.
Furthermore, our hospital has established an advanced secure messaging platform, greatly enhancing real-time communication capabilities between medical teams and patients. The system adopts advanced encryption technology to ensure patient privacy and medical information security, allowing patients to communicate with medical staff in real-time without worrying about personal data leakage. Patients can raise questions and receive professional answers at any time through the hospital's dedicated APP or online platform, effectively reducing unnecessary outpatient visits.
This innovative service is particularly well-received by chronic disease patients, enabling them to continuously receive medical guidance without frequent hospital visits. By integrating traditional written communication with modern digital platforms, KVGH has successfully established a comprehensive and efficient communication network, not only improving the quality of medical services but also providing patients with more convenient and personalized medical experiences, fully demonstrating our hospital's innovative achievements in the field of doctor-patient communication.