Kaohsiung Veterans General Hospital has introduced a comprehensive standardized Patient-Reported Outcome Measures (PROMs) system, practicing the core concept of "patient-centered care" by collecting patient feedback through diverse channels to deeply evaluate their functional status and quality of life. Our hospital has established multiple feedback mechanisms including hotlines, online applications, and paper questionnaires, ensuring patients can comfortably share their true feelings, with all information strictly confidential.
The system adopts structured questionnaire designs, automatically analyzing results and generating visual reports for medical teams to reference, particularly applied in pre- and post-operative assessments, chronic disease management, and rehabilitation follow-ups. These data not only help doctors comprehensively understand treatment effects but also serve as key bases for adjusting care plans. To enhance medical experiences, the hospital has developed a dedicated mobile application allowing patients to keep track of their personal health data and maintain real-time communication with medical staff; meanwhile, introducing smart devices for remote health monitoring to provide timely medical advice.
Our hospital particularly emphasizes involving patients in the medical shared decision-making process. In addition to providing detailed medical information, we encourage close exchanges between doctors and patients, jointly formulating personalized treatment plans based on patients' expressed needs and expectations. This two-way communication model ensures medical services are more aligned with patients' actual needs, effectively improving overall care outcomes.
To demonstrate transparency and accountability, our hospital regularly publishes HCAHPS survey results and corresponding improvement measures, letting the public understand the concrete effects of the hospital's continuous progress. Through this comprehensive PROMs system, Kaohsiung Veterans General Hospital continuously optimizes medical processes and service quality, creating a quality medical environment, ensuring patients have the maximum degree of autonomy and quality of life protection during the diagnosis and treatment process, truly realizing a patient-centered integrated care model.